2025’s BPO Outlook

2025’s BPO Outlook

Yep. Change is in the air as we step into 2025. We have a lot to prepare for and plenty to look forward to in the months ahead. 🔹 Hyper-personalization is more important than ever, but it’s also faster and easier to implement than ever. At least, it is with the right...
A Lesson I Learned the Hard Way in My Early Career

A Lesson I Learned the Hard Way in My Early Career

Early in my career, I thought solving problems meant taking charge. 💪 It doesn’t. Without trust, even the best solutions fall apart. Winning over minds and hearts — especially at the frontline — is how you create lasting change. Here’s what I wish I’d known then....
A Business Case for Community Impact

A Business Case for Community Impact

The law of reciprocity is real. When we made giving back to our community a real priority, we achieved better business outcomes than anyone ever expected. ✨ 1,300 to over 13,000 volunteer hours ✨ 18 community awards ✨ Measurable rise in engagement and employee...
6 Lessons Fatherhood Taught Me About Leadership

6 Lessons Fatherhood Taught Me About Leadership

Management might be something you can learn from a book. But leadership? I don’t know — maybe I just haven’t found the right book yet. I’ve read a lot of them, I’ve sat through my fair share of corporate seminars, skimmed the trendy articles, and watched the TED...
Attrition is Everyone’s Problem

Attrition is Everyone’s Problem

  Attrition isn’t just a problem for supervisors. It’s everyone’s problem. 👀 Recruiting, operations, finance, client success — everyone has skin in the game. If your employees are leaving, that’s not a them problem; that’s an us problem. Take a hard look at...
Look for Servant Leadership in Your BPO Partners

Look for Servant Leadership in Your BPO Partners

  🤲 Real leadership is about influence. And influencing others starts with learning and serving — understanding where your people are struggling and helping them fill in the gaps. A great company doesn’t talk about community. They influence it. They become a part...