by Michael Replogle | Feb 6, 2025 | Blogs
Taking a “wait and see” approach to AI isn’t a good idea. Most decision-makers know this, but they’re not sure how to make AI work for their operations. The possibilities are endless, as are the risks. I’ve worked with close to 100 BPO firms, and I’ve seen how...
by Michael Replogle | Jan 23, 2025 | Blogs
Yep. Change is in the air as we step into 2025. We have a lot to prepare for and plenty to look forward to in the months ahead. 🔹 Hyper-personalization is more important than ever, but it’s also faster and easier to implement than ever. At least, it is with the right...
by Michael Replogle | Jan 14, 2025 | Blogs
Early in my career, I thought solving problems meant taking charge. 💪 It doesn’t. Without trust, even the best solutions fall apart. Winning over minds and hearts — especially at the frontline — is how you create lasting change. Here’s what I wish I’d known then....
by Michael Replogle | Jan 7, 2025 | Blogs
The law of reciprocity is real. When we made giving back to our community a real priority, we achieved better business outcomes than anyone ever expected. ✨ 1,300 to over 13,000 volunteer hours ✨ 18 community awards ✨ Measurable rise in engagement and employee...
by Michael Replogle | Dec 3, 2024 | Blogs
Management might be something you can learn from a book. But leadership? I don’t know — maybe I just haven’t found the right book yet. I’ve read a lot of them, I’ve sat through my fair share of corporate seminars, skimmed the trendy articles, and watched the TED...
